Q. Are home buyers currently satisfied with the work of new-home builders?
A. Yes, customer satisfaction with home builders and new-home quality has improved significantly, according to the J.D. Power and Associates 2009 U.S. New-Home Builder Customer Satisfaction Study.
Customer satisfaction in 2009 was up 32 points over 2008. Markets with the highest levels included Orange County/San Diego, CA; Sacramento, CA; Phoenix, AZ; Inland Empire, CA; and Tampa, FL. In fact, overall satisfaction increased in 22 of the 23 markets that were also surveyed in 2008. The importance of workmanship and materials factored high in the results.
J.D. Power and Associates attributes the improvements to fierce competition in the marketplace. They say this is great news for new-home buyers since builders are offering high levels of quality, value and service at relatively low prices. Because many builders have an inventory of homes completed, buyers can have a smoother experience with fewer delays.
For details on builder rankings in all 24 U.S. markets, go to www.jdpower.com/homes.
If you have any questions, or need capable and trustworthy representation when buying or selling, please call me at 206-226-0565.
Friday, April 23, 2010
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