Save Money with Your Dry Cleaner

How to Stay Healthy and Save

Does it seem unusual to see an article about dry cleaners? Perhaps. But dry cleaners are one of the most complaint-ridden businesses in the United States, according to the Better Business Bureau. At the top of the complaint list are lost items and damaged garments.

Worse yet, some of the chemicals dry cleaners use can be downright dangerous! Clearly, there are reputable dry cleaners, but next time you drop off your items, here are a few tips for protecting yourself as a consumer.

 Always Ask For A Receipt. When you drop off an item to the cleaner, ask for a receipt indicating what you had cleaned. It’s helpful to include the size, color, and brand name if possible. When a dry cleaner acknowledges they lost a garment, they are supposed to pay the full price of a replacement. A detailed claim ticket will be your best argument.

 What To Do About Damaged Clothing? Damaged clothing is a different story. Dry cleaners refer to the Fair Claims Guide published by International Fabricare Institute to assess the depreciated value of damaged garments. One-year-old cotton suits, skirts, shirts in average condition get just 40 percent of their original price. A 5-year-old wool blazer will get you 15 percent of the actual cost. If they ruin an item classified as an heirloom (such as an antique Persian rug) demand fair market value for its replacement.

 PERC Is A Toxic Chemical. Most dry cleaners use PERC (prechloroethylene) a probable human carcinogen, to clean your clothes. The National Institute for Occupational Safety found that dry cleaning industry workers were 25 percent more likely to die from cancer than the general population. Remember, this chemical is on your garments. Take the plastic bags off, and air out your garments before wearing.

 Watch Out For “Meet Or Beat” Gimmicks. The BBB warns that dry cleaners are notorious for “bait and switch” advertising, where the dry cleaner claims he will match or beat a competitor’s price. The catch is you will have to walk in with the competing dry cleaner’s price list to qualify for the discount.

 Watch Out For The “Special Handling” Charge. Women are often charged more than men for dry cleaning similar items. Women’s shirts are a common item of contention that dry cleaners claim need “special handling” for a variety of reasons. Ask up-front if any women’s clothing needs “hand-cleaning” and how much you will be charged for the work.

 Ask Your BBB For Help If You Have A Problem. You may also go to Small Claims Court if you have a grievance against a dry cleaner. There is no guarantee small claims will get you a settlement, but sometimes the threat of action is enough to settle a dispute.

Taking a few small actions and asking the right questions of your dry cleaner can save you considerable money and headaches in the long run.